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Privacy Policy

Privacy Policy

This Privacy Policy explains how LinguaHub processes personal data in connection with its website and small-group language courses. It applies to inquiries, enrolment, course delivery, and related communications.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
GDPR

Regulation

GDPR Notice

Where the GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or our legitimate interests in operating and improving the service. We limit processing to what is relevant for course administration, communication, and website operation, and we apply appropriate safeguards to the data we handle.

If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityEuropean Data Protection Board
This section is intended for users whose data is protected by the GDPR.

Your privacy rights

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to request data portability in some cases. If processing is based on consent, you may withdraw it at any time for future processing. You also have the right to lodge a complaint with the competent supervisory authority, subject to local rules.

GDPR rights are available only to the extent provided by law and subject to applicable exceptions.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification and contact details, course preferences, language level information, attendance records, payment-related information, messages sent through our forms or by other contact methods, and technical data such as device and usage information. Where relevant, we also process information provided during level screening, timetable matching, progress review, and course support.

We collect only the information needed to manage inquiries, enrolment, and course administration.
02 · Sources

How We Collect Data

We receive data when you submit an inquiry, complete a contact form, arrange a visit, communicate with us, enrol in a course, or participate in level screening and progress review. We may also obtain limited technical data automatically when you browse the site, and payment information from the payment method used to complete a transaction.

Most information comes directly from the learner or from routine use of the website and course services.
03 · Cookies

Cookie Types

We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may help with form handling, security, and improving page performance. We do not use cookies to make decisions with legal or similarly significant effects.

Our cookie use is limited to essential functions and, where enabled, basic performance measurement.
04 · Controls

Cookie Controls

We use browser settings and similar controls to manage non-essential cookies where available. You can block or delete cookies through your browser, but certain features may not work as intended if essential cookies are disabled. We do not rely on cookies to collect more information than is needed for site operation, security, and basic analytics where used.

Cookie preferences can usually be adjusted in the browser, although some site functions may be affected.
01

How We Use Data

We use personal data to respond to inquiries, assess course suitability, arrange group and timetable matching, confirm terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited data to improve service quality and to communicate about course administration.

Processing is limited to purposes that are relevant to the website and course relationship.
02

Service Providers

We may share personal data with operational partners that help us run the website, process payments, manage communications, support booking or form functions, or provide related administrative services. These recipients are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.
03

Legal Disclosures

We may share information when necessary to comply with law, respond to lawful requests, protect our rights, prevent fraud or misuse, or support the establishment, exercise, or defence of legal claims. Any such disclosure is limited to what is reasonably required in the circumstances.

We disclose personal data to public authorities only where a valid legal basis requires it.
User Rights

Your Rights

Subject to applicable law, you may ask us to confirm whether we process your personal data, obtain a copy of it, correct inaccurate information, or object to certain processing. You may also ask us to delete data that is no longer needed or to limit processing in specific circumstances. Some requests may be declined where retention or disclosure is required by law.

Available rights depend on the legal basis for processing and the context of the request.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or action concerned. We may ask for reasonable verification information before responding. If a request is complex or numerous, we may need additional time within the limits allowed by law.

We may need information to verify identity before acting on a rights request.
Data Retention

Data Retention

Retention periods depend on the type of data and the reason it was collected. Course and communication records are kept for the period needed to manage the relationship, resolve questions, maintain business records, and meet legal obligations. When data is no longer required, we delete it or anonymise it where appropriate.

We keep data only for as long as needed for the stated purpose or for legal recordkeeping.
Policy Updates

Policy Updates

The updated version will apply from the date shown in the revised policy. If a change is material, we will take reasonable steps to make it visible to users through the website or other appropriate notice. Continued use of the site after an update does not remove any rights you may have under applicable law.

We may revise this policy when our practices, services, or legal obligations change.
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone contact
+596 696 10 93 05
Postal address
110 Zone Industrielle La Lézarde, 97232 Le Lamentin
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page